Understand each customer relationship
Compare performance across periods. Review estimated profit, receivables, open orders, activity, trends, invoices and leading items in one customer view. Organise follow-ups and customer surveys.
Intelligent OperationsClear insight. Confident decisions.
An independent product for business analysis, customer service direction and decision support. Bring inventory, sales, purchasing, customer and supplier information together, and review each recommendation with the figures behind it.
Ask about this product ↗What the product coversAcross your business
01
Customer intelligence
02
Supplier intelligence
03
Inventory intelligence
04
Purchase intelligence
05
Customer service direction
06
Customer surveys
Assess supplier performance
Review purchased items alongside their sales, estimated profit, returns, payables and performance trends. See the information behind each suggested action and review it before making a decision.
A complete view of your inventory
Review sales over 30, 60 and 90 days alongside daily sales, stock cover, turnover, age, value and margins. Compare required and suggested quantities with supply at every stage: draft, ordered, shipped or received. Each item classification explains whether to buy, monitor or hold off.
Plan and verify every purchase
Prepare purchase plans by factory code with suggestions that account for pack sizes and explain each decision. Compare expected stock values with your limits, then check supplier Excel files against approved plans for factory codes, quantities, prices, line totals and volume in CBM. Identify matching, changed, missing and additional lines before reviewing, transferring, exporting or saving the plan with its analysis.
Direct customer service with clear priorities
Separate reports identify active customers, inactive customers and customers with no history. Each report provides detailed customer context and clear next-step guidance, helping customer service teams prioritise who to contact, understand each situation and take the appropriate follow-up action.
Learn directly from customer surveys
Customer surveys capture structured feedback and keep every response connected to the team’s follow-up work. Review individual answers and broader response patterns to understand customer needs, direct the appropriate response and identify where service can improve.
ERPX
↗Your business deserves
a system that understands it.
Tell us about your priorities and the challenges your team faces. Together, we can explore the system that fits your needs.
Talk to us ↗